Our policies, in one place.

We collect account information, order details, support communications, and device data. We use them to fulfill orders, run support, prevent fraud, and improve the service.

Catalyst Shop does not store full card numbers. When card payment is available, payment details are handled through a secure third-party processor handoff.

We use your data to fulfill orders, run support, prevent fraud, and improve the service. We do not sell your personal data, and we never will.

We share information with the service providers that help us operate (shipping carriers, payment processors, transactional email providers). We also comply with lawful requests when required. We do not sell your personal data.

You can request access, correction, or deletion of your data at any time. Contact Catalyst Shop and we will verify your identity before we act.

We apply industry-standard safeguards: encryption in transit and at rest, access controls, and regular audits. No system is ever fully secure.

When you provide your mobile number to Catalyst Shop (for example, by using "Sign in with phone" or entering it with an order), you consent to automated transactional text messages, including one-time sign-in codes and account, order, or shipping notifications. Catalyst Shop does not send marketing or promotional texts under this program.

Message frequency varies with your activity. Message and data rates may apply. Reply HELP for help, or STOP (also CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, REVOKE) to unsubscribe. After opting out you receive one confirmation and no further texts unless you re-subscribe by replying START.

Catalyst Shop does not sell, rent, or share your mobile number or SMS consent data with third parties or affiliates for their marketing. Mobile information is shared only with service providers needed to deliver the messaging. Carriers are not liable for delayed or undelivered messages.

Required for checkout to work and to keep your session active while you browse.

Used for performance tracking. We see how the site is used and where to improve it. The data is aggregated and anonymized.

Email and SMS marketing is opt-in only. Every message has an unsubscribe link. Transactional emails (order updates, shipping notifications) are not marketing and always send.

You must be 21 or older to use this site or buy any product. Checkout requires your self-attestation that you are at least 21.

Catalyst Shop products may be purchased only for lawful personal use by customers who meet the site age requirement and agree to these terms. Catalyst Shop does not provide medical advice, dosing guidance, diagnosis, treatment, cure, or prevention claims.

Catalyst Shop prohibits resale without written authorization. Repackaging is forbidden in all cases because either action breaks the chain of custody.

Catalyst Shop may limit, decline, or cancel orders for fraud prevention, regulatory requirements, inventory shortages, or pricing errors. Any payment resolution follows the method and status of the affected order.

Scraping, crawling, data harvesting, and any interference with site operations are prohibited. Automated access requires written permission.

Our liability for any damages is capped at the amount paid for the product in question. We do not accept liability for indirect or consequential damages, to the extent allowed by law.

Catalyst Shop may update these terms. The last-updated date reflects the current version. Continued use of the site after an update constitutes acceptance of the revised terms.

By providing your mobile number you agree to receive transactional text messages from Catalyst Shop, including sign-in verification codes and order or account notifications. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help. Full details are in the Privacy section.

Catalyst Shop ships orders within 2 business days after payment clears, Monday through Friday, excluding U.S. holidays.

Catalyst Shop emails tracking once an order ships.

We cannot guarantee address or order changes after fulfillment starts. If you need to request a change, contact Catalyst Shop.

Report shipping issues within 7 days of delivery. Include your order number and photos of the package.

Higher-value orders may require signature on delivery.

Checkout displays the payment methods currently available for the order. Supported source methods are card, Cash App, Venmo, Zelle, and ACH bank transfer; availability can vary by runtime and provider.

Temporary holds or pending charges may appear on your statement before the final charge posts. The timing depends on your bank, not on us.

Catalyst Shop may review orders for fraud, regulatory compliance, and pricing accuracy. Payment resolution for a declined order follows the method and status of that order.

The applicable payment recipient and any card statement descriptor are shown during the payment handoff or order confirmation.

If you have a question about a payment, contact Catalyst Shop with the order number. If a formal dispute proceeds, order information may be shared with the payment processor as needed to resolve it.

Catalyst Shop products are final sale and cannot be returned for resale after they leave the chain of custody.

The only exceptions: wrong item shipped, or damage in transit. Report either within 7 days of delivery.

Use the Catalyst Shop contact form with your order number and photos of the item, box, and shipping label. Keep the packaging until the issue is resolved.

We send a replacement when available. If not, we offer an alternative resolution.

Resolving a damage or wrong-shipment claim takes 5 to 10 business days. Shipping on the replacement varies by method.